Once I started ordering toys and prescription products from them, I was hooked. The customer service people A) respond immediately B) always have a solution for whatever problem and C) add a bit of humor when called for.
But check this: The day following my 12 year old rescue's passing, I received his prescription meds (on auto ship). I emailed them to cancel the auto ship and ask how to return the medications. They sent messages of sympathy - cancelled the auto ship and asked me to donate the meds to a shelter. Two days later, I come home to find a bouquet of flowers from the Chewy company.
THIS is why I'm a furever customer of Chewy
Jamie
I am so pleased that you are enjoying shopping with us. We couldn't do what we do everyday to help Animal Shelters if it wasn't for customers such as yourself. We strongly believe in all of the causes we support and we are just as passionate about helping animals as you clearly are. Thank you again and thank you for supporting GreaterGood.