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Terrible communication. Came to our rental in nirthstar. Dirty carpet n walls. Crumbs in utensil drawers. Dirty towels under bathroom sink. Dirty placemats.other guests shampoo left on bathtub shelf. Only about $50 refund with all the fees if I cancelled even during covid 19 two months before we were to arrive. Emailed questions Noone responded till days before arrival. We had already left before then. Not happy for what I paid.
Jami C.'s review of Vacasa earned 26 Very Helpful votes
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Thank you for taking the time to leave a review, Jami. We are disappointed to hear this was your experience, as this is not the high standard of cleanliness that we hold ourselves to. We apologize for the issues with communication as we were handling a higher than normal guest communication and have since added additional staff to better assist our guests as quickly and efficiently as possible. We apologize for the inconvenience and hope we have the chance to impress you in the future!