James M.

Below you will find a chat conversation between myself in Groupon. I feel like this should have been refunded due to the circumstances. Regardless, their policy is that you have days to refund the order. Needless to say, I am unhappy with the outcome of the situation.

[James McC***] Issue: Location is too far
For my elderly parents to use this groupon. I would like it refunded in order to purchase something closer to them in Cleveland, Ohio. Order #: 7336XXXX
Deal concerned: the-melting-pot-25

[Groupon Customer Service Chat] Hey there! Thank you for reaching Groupon Customer Support. Ill be more than happy to assist you. May you please provide me your email address associated to your Groupon account?

[James McC***] james.f.mcc***@gmail.com
[Groupon Customer Service Chat] Thank you for your information. Allow me 2-3 minutes while I pull up the account.

[James McC***] ok
[Groupon Customer Service Chat] Thank you for your patience, so this business is located too far from you?

[James McC***] I purchased this for my mom for mothers day. She's elderly and this is too far for her to travel to.

[Groupon Customer Service Chat] Oh I understand, James. Well, I was reviewing this order here, but the deal has been purchased more than 3 days ago. Groupons new Cancellation Policy allows customers to cancel and get refunded for the purchase as long as theyre in the 3 days window. Anything past 3 days the vouchers are non-refundable and cant be canceled. Neither can it be exchanged for one closer. I'm sorry, James.