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James L.

  • 1 Review
  • 4 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Shopping

Member since July 2019

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1 Review by James

If I could give it LESS than one star I would. I ordered 2 items from them and paid expedited shipping so it would arrive within -7 days. 3 weeks later it still hasn't arrived. I've gone back and forth with them several times. They sent me their tracking record which showed the package going EVERYWHERE but MY house. (It was a lie - something they made up to placate me). Their last response was to offer to send the items again for an additional $10, or they would refund HALF of my money - HALF.
I have learned my lesson.
rosegal r. – Rosegal Rep
Dear James,

Thanks for your feedback.
We sincerely apologize for the delivery issue.
For your package,it failed to be delivered due to your address is incorrect and it has been returned.
Your goods are back in our warehouse. This is a delivery error that is unfortunately beyond our control.
Please understand that in such case we can only compensate you partially as shipping fees are charged by the shipping agents.
For your issue,we have given the solution in the ticket.
Could you please answer us ?
Thanks for your patience and understanding.

Best regards,
Rosegal Customer Service

James Has Earned 4 Votes

James L.'s review of Rosegal earned 4 Very Helpful votes

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