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James L.

1
Level 1 Contributor
NY

Contributor Level

Total Points
200

2 Reviews by James

  • Priceline

4/11/22
Verified purchase

Like many folks, I don't mind using Priceline to help save a few dollars on a flight. However, my recent experience on April 11,2022 was horrible. I booked my trip many months in advance - with only 1 day notice, my flight itinerary was changed without my consent. The normal thing to do is work with the airline to (a) ask why this happened and (b) find replacement options. For Priceline, you have to wait 30 minutes each time to speak to a customer service contact - they will transfer you to a "specialist" in the general queue and wait another 30 minutes. It will take 1 hour to process any simple request. Going forward, I will never use Priceline. All users should be warned that if there is a flight issue (change / cancel), you will be miserable. So much better to book direct with the airline. Thanks

Service
Value
Quality
  • The Motley Fool

2/13/21

I signed up for Motley Fool and paid for some of the premier services (SA and Rule Breakers) - I'm pretty disappointed with the content. I'm fine if they recommend over-hyped companies / momentum names, but the analysis is very weak. I'm looking for some fundamental and technical analysis - numbers, exhibits, trends, margins, financials. What I get is a few paragraphs on high level trends. Perhaps the in-depth analysis is part of higher tier subscription which is the next complaint.

The constant up-selling, click bait to sign up for the next level service is super annoying. I already spent $300 / year on this...

Strong Pass.

Service
Value
Quality
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Customer S. – The Motley Fool Rep

Thank you for your feedback.

We're sorry to hear you're unhappy with your experience so far. It sounds like you may need assistance navigating your subscription - I encourage you to reach out to our Member Services department. We feature a great team of Foolish representatives ready and able to help answer your questions and guide you through your services. You can reach our representatives via the Help tab on Fool.com or by email – Help@Fool.com

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Please let us know if there's anything else we can do.

The Motley Fool

James Has Earned 40 Votes

James L.'s review of Priceline earned a Very Helpful vote

James L.'s review of The Motley Fool earned 39 Very Helpful votes

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