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UPS FAILED to deliver samples at guaranteed time for an important sales meeting for my start-up. Having paid a premium for guaranteed delivery, I didn't even get a refund as they said it was the result of an "emergency". Actually, they changed the reason 3 times when asked! They say it's an "emergency" to be cleared from living up to their own T&Cs. I WILL NEVER, EVER USE UPS AGAIN. UNDER NO CIRCUMSTANCES. NONE. Total cowboys and totally unwilling to take responsibility for their own mistakes.
Tip for consumers:
DONT USE THEM! THEY GUARANTEE DELIVERY AND THEN IF THEY FAIL TO HIT THE TIME, LABEL THE EXCUSE AN EMERGENCY TO AVOID PAYING REFUNDS. WHEN ASKED FOR AN EXPLANATION OF THE EMERGENCY THEY SAY UNABLE TO GO INTO DETAILS. YEAH RIGHT!
Products used:
Guaranteed delivery
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