James F.

I received my monthly order. There were several items that I did not order and my total price was significantly higher than usual. When I called their customer service to explain that I did not order these items and I would like to set up a return and credit, I was told there was nothing they could do. They basically said it was my fault. I should have done a better job of reviewing my order. I explained to them that I place this order every month I know how to use the site I do review the order and the items that I brought to their attention simply were not ordered by me. They refused to accept that as even a possibility. I asked to speak to a supervisor and was informed that "a supervisor will tell me the same thing". And, that it wouldn't take up to 48 hours for a supervisor to get back in contact with me.
Needless to say I canceled my account and I will not be ordering from this company again.