I have ordered several times from Rusted Orange, overall I have been pleased with the product. Yes, they have come bent, due to mail handling. I have sent pictures of the bent products and they have quickly sent a replacement. The mail service is slow, and that is not a fault of Rusted Orange. Their customer service was quick to respond on a Saturday afternoon and my replacement is currently in the mail. It has usually taken the full 10 days to arrive. I am overall a pleased customer. They send a helpful care card with each shipment.