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9 days after placing an order I called for a status update and, after being given the runaround for over 2 hours and disconnected multiple times, they admitted that within 24 hours of my order being placed their supplier informed them that the frames I had selected were out of stock with no estimated availability date but they had not notified me and their website continued to falsely state my order would be delivered on time. They then refused to provide any compensation and I am still waiting to receive a refund for the canceled order.
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Products used:
Never received the item I ordered
Jacob G.'s review of SmartBuyGlasses earned a Very Helpful vote
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They invited me to review, didn't like what I wrote, and had my review removed from Trustpilot -...
Had entered presription, but was not copied well into the order. Now stuck with with useless...
Hello Jacob,
I know how frustrating it is that your order was not fulfilled. I am truly sorry to know that you have concerns with your order and you had to cancel it. Please accept my sincerest apologies for the inconvenience this has caused you.
I will contact you right away to discuss this and resolve this in a timely manner.
Sincerely,
Katherine