Jacob E.

Ordered a Meyda Tiffany floor lamp. A week later, no shipping notification. Called customer service, and was told that the item is out of stock, and they have to cancel the order. Fine - received confirmation that the order was cancelled, and ordered a different torchiere, at a different web site. Suddenly, I'm receiving an email from Zorro, saying that my credit card was charged again - of course, without my permission, and of course, no merchandise is being shipped (which I don't need now anyway). No response to emails, and no refund after 2 phone calls, each time assuring me that refund will be issued immediately.

This company is clueless about how to do business at best, and just plain old thieves at worst. Steer clear - you are not getting what you ordered, no matter how good is the deal you're supposedly getting (should've been a red flag, I guess).

It was fine for several years, and they didn't seem to mind me returning a lot of items - which certainly makes sense, considering that the items I kept are worth several thousands of $, probably close to 10 grand.

However, my last 3 orders were cancelled without any explanation. Attempts to get one, either on the phone or via email, did not result in anything - they say they'll get back to you, but never actually do.

Here's the actual full text of the terse email notifying me that the order was cancelled:
*************************************************************
Jacob,

We inform you that your order 1110Y01D******* and the related Credit Card charges have been cancelled.

Thank you,

YOOX
**************************************************************

You can occasionally get a really good deal there for something that's not available anywhere else, but be ready for complete lack of responsiveness. As for myself, I'm done with them.