The resume was not improved and was merely placed into a different format\template. I thought I was hiring a professional writer but that was not the case. The areas identified as weak by the Top Resume feedback engine were not addressed. The write simply complimented me on the resume and didn't address any of specifics I asked to be improved or for feedback. Waste of money and time. You can only communicate with the writer via email and they just use generic templates to appease you. There is no refunds and you cannot transfer writers... I tried and received no response.