Jack S.

My recent encounter with Partsgeek.com has been nothing short of a nightmare. I purchased multiple parts from them, Some of which turned out to be defective. These faulty components not only caused significant delays in diagnosing my vehicle's issues but also resulted in a frustrating and time-consuming experience.

To make matters worse, when I attempted to return a core component, Partsgeek.com refused to accept it, citing that it was outside their standard return window. This inflexible policy demonstrates their lack of accountability and disregard for customer satisfaction. It is deeply disappointing that a reputable auto parts supplier would prioritize their return policy over rectifying the issue caused by their defective merchandise.

Furthermore, the customer service provided by Partsgeek.com has been extremely unsatisfactory. Their lack of effective communication and unhelpful responses have only added to my frustration and disappointment. It is evident that they do not value their customers or take responsibility for their subpar products.

In conclusion, my experience with Partsgeek.com has been overwhelmingly negative. The sale of defective parts and their unreasonable return policy have caused unnecessary delays and stress. I strongly advise against dealing with Partsgeek.com, as their lack of commitment to customer satisfaction and product quality is evident.