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I booked a car rental on Orbitz, using my phone and, somehow, the wrong dates were entered. I called Orbitz just to change to the correct dates but, since I had booked a non-cancelable, non-refundable rez, they wouldn't accomodate my request. I didn't want my money back, I just wanted to change the dates to the correct ones. No matter how many times I spoke but got the same reply and lame apologies. They stuck to their policy like robots, not thinking, sentient human beings who could have seen the mistake and accomodated me. I had to book through Priceline and eat the money I paid Orbitz. I won't ever use them again.
Tip for consumers:
Be aware of their policies- they won't deviate from them.
Products used:
none. I made a car rez that I didn't use
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