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jacka280

Jack A.

1
Level 1 Contributor

Contributor Level

Total Points
222

2 Reviews by Jack A.

834 Views
6/15/20

Mostly ineffective, too expensive. Poor customer service. We tried them for 2 years. Our family informed deleteme of sites where our names still appeared after 2 years and they were argumentative and would not assist. It doesn't do any good to remove your name from 7 of 10 sites if your names still appear on the internet. You have wasted your money. Our main disappointments with delete me was poor customer service and failure to try to assist when notified of the above.

38K Views
6/12/20
Verified site experience

We are a current customer renewing. I wrote for help, they told us to call the toll free number. I did and had to leave a message. I renewed for two years and now the site, which had our name does not have the info we put in years ago. What is up with that please? We are generally happy with this service.

* DeleteMe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

wills161
Will S. – DeleteMe Rep

Hi Jack, we tried contacting you on 4/24/20 but we never received a response. Apologies for any inconvenience here. It looks like we have discovered what has happened.

It looks like you have actually created two different DeleteMe accounts, which is why your data sheet was not transferred to the new account. The first account was started in May 2017 and it looks like the new one was just created on 4/23/20. We realize that this is a flaw in our system and you should not be allowed to create two different DeleteMe accounts using the same email address. We have resolved this issue so this will not happen moving forward.

When we look at the two accounts now it does look like you've completed the data sheets in the new account, which is great.

If you have any additional questions please let us know. We strive to provide every DeleteMe customer with a 5-star experience; would you consider adjusting your review?

Jack A. Has Earned 2 Votes

Jack A's review of DeleteMe earned a Very Helpful vote

Jack A's review of Deletme earned a Very Helpful vote

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