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Jacinda S.

  • 1 Review
  • 6 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Shopping

Member since December 2018

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1 Review by Jacinda

12/30/18
This place is a total scam, and their customer service is a joke. When I placed my order for the "Elite Box", it said TWICE plainly in black and white when I went to check out "Pay $0 today!!!". It did mention that there would be a stylist fee of $20, but was very misleading and unclear about WHEN that would be charged. So I was left totally confused and frankly very p***ed off when I checked my bank account and saw that they had charged me the stylist fee immediately. Seeing as how I had just spent my entire paycheck on Christmas, it caused me to incur an overdraft fee with my bank. I called customer service (after having to do a Google search for their phone number; apparently they don't want people to be able to easily get ahold of them for obvious reasons) and spoke with a woman named "Tiny". I told Tiny about my confusion with the charge seeing as how it said that there was $0 due at the time of the order and that I needed them to cancel me immediately and issue a refund because they were going to cause my bank account to overdraft and explained that there are fees associated with this. Rather than apologizing and offering to fix it immediately, this woman just went in circles with me trying to "explain" the styling fee. I had to tell her at least twice that I didn't need her to explain, I just needed her to fix it. I even at one point told her that if she needed to escalate me to a manager that would be fine and she just flat out ignored me and kept trying to "explain" why there was a fee even though it tells you that you don't have to pay anything up front! Eventually I just had to stop her and tell her I would file a claim with my bank and write a review on every website I could find to warn people about the bait and switch and hang up. If you're going to charge a $20 fee, you need to tell people WHEN so that they can expect it! Not, "Pay $0 today!" and then charge them the next day! Worst subscription box experience ever. BUYERS BEWARE!!!!
adorem
Adore M. – Adore Me Rep
Hello Jacinda,

Thank you for reviewing us!

We would like to apologize for any inconvenience this situation might have caused you. We always wish to ensure a great customer experience and minimize any discomfort as much as possible. Even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers.

Therefore, the styling fee is applied as credit to cover the costs of your stylist which handpicks your Elite boxes’ sets, in accordance with the preferences you input in your account’s Elite dashboard. Also, it covers restocking costs as well as any possible damages incurred by the box during transport.

This charge is included in the Elite sets’ price. If you don’t keep any sets, this charge will be non-refundable.

I hope that I have been able to clear up any questions that you had. Don't worry, we will assess your complaint to deduct measures we can adopt to prevent issues of this nature in subsequent times.

If there is anything more you would like assistance with, please let us know. Our customer service is available to answer any questions you may have.

Best regards,
Adore Me,
help@adoreme.com

Jacinda Has Earned 6 Votes

Jacinda S.'s review of Adore Me earned 6 Very Helpful votes

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