ivan p.

Ordered my prescription sunglasses on 25th January 2018 also paid for the order at the same time. Was told there would be a one week delay in getting them from the suppliers. Agreed to wait. This carried on for a further 2 weeks and I again agreed to wait as I was not in a rush for them. Finally on February 20th I received an email saying they were currently processing my prescription and it could be another 5-7 working days and they would ship them via courier. Received another email on 26th February stating they were being prepared for dispatch. On 2nd March I contacted them asking when I would get delivery. They told me they were unable to process my prescription and they cancelled the order without notifying me. It took them over six weeks to determine they would be unable to process my prescription. They have not mentioned anything about a refund. This is really appalling service. Would not recommend them to anyone.
Smartbuyglasses have replied to my initial review with a promise to contact me. Needless to say this has not happened. Not only that, they have still not given me a refund. In their reply they stated that I requested them to cancel the order. I did no such thing. I told them I was not satisfied with their answer and asked to speak to a manager. I was told that there was no one available at the time at that a manager would contact me later. Once again this did not happen. I then logged on to their site to see if there was any information only to find my order had been cancelled without any notification at all.