Ivana G.

I was sucked in by the TV commercial. Picked up the phone and ordered my first set for $55. I spoke with a rep on the phone and asked for the $55 combo, said that this is all I want from them, no further transactions or purchases or extras, just this one combo. I gave my credit card info and was all set.
About a week later I received my package and a shocking surprise on my bank account. They charged it twice! I called and asked for an explanation immediately. The rep on the phone assured me it is standard procedure by saying this:
"We always charge our customers twice because that is how we check if they have enough money on their account."
HUH?!?! For what, I asked! The rep said that is just standard procedure. Of course, I didn't believe her so I said to the rep right away that I DO NOT WANT ANY RECURRING PURCHASES OR CHARGES ON MY ACCOUNT, no subscriptions, no memberships, etc. She went on to assure me that would not happen and that my purchase was a one time transaction. I thanked her and hung up.
Yesterday, after 30 days they charged me again.
I am livid.
I called them immediately and was promised a refund confirmation email and a refund. I have received neither. It has been two days now. I have informed my bank and reported the misuse of my credit card. Hopefully it will resolve positively.
Oh, and I have yet to review in detail the actual product, which seems to be after 30 days of use actually worsening the state of my skin. The person on the phone selling it was rushing the whole transaction as if she wanted to quickly shove me with a crappy product and collect.

DO NOT BUY FROM THIS COMPANY! It is a scam. They will sign you up for a VIP membership automatically if you choose to buy something at a reduced price for the first time with them. They sneaked in $40 for a membership without making the option obvious in the fist place!
I called and asked to cancel it because there is no option to do so online, of course! I was so mad that I wanted to cancel the purchase as well since I had just placed the order, and just delete my account, my info, everything, and just forget I fell for this scam in the first place. However, I couldn't cancel my purchase, as the saff on the phone said, because that was a separate department and I have to wait to receive my order to return it. So i just asked to cancel the VIP membership and delete my card for their file. They refunded me the money within a few hours and assured me this will never happen again and that they have deleted my credit card. I took that as reassuring and enough.
However, 30 days later on November 7th, 2014, they charged me the membership again. Unbelievable! Of course, it was a Friday night when the debit payment happened so I couldn't call them until Monday because they are closed over the weekend for customer service. So I went to my bank immediately to research what to do when a business abuses your information. The bank contacted their fraud department and I received a completely new cards and account. They are still looking into this company though so it is not over.
Now, three days after on Monday I called and got through to someone at adoreme.com after a long 15 min wait and explained again what the problem is. The lady on the phone said "we do not have on record that you called and asked for a refund". And that's when I figured out how they are scamming people! I read in a review here that they have done this to other people, pretended they do not have on record that people asked for their money back, kept their credit card numbers and used them again without consent. I wonder is this fraud? Does anyone know? I've reported them to my bank and provided ll the details.
Anyways, I got a refund again. But I know this will happen again. Lucky for me I closed the bank account connected to the card they have on file, and changed the card number as well.
I am still thinking of passing on this info to the authorities. I'm convinced this company is is committing fraud.