Iris M.

Veryyyy frustrating experience. I attempted to buy a prepaid eSIM card due to needing a hot spot ASAP. I put all my information in and I am told to wait on an email with the activation information. The activation never comes, so I decide to cancel my order. I never receive an email confirming this, which I thought was odd, but hoped for the best. I later get an email stating that my eSIM card is being shipped. 1st of all, why would this need to ship- this was an order for an eSIM card, not a physical SIM card. 2nd I tried cancelling it, so clearly that didn't go through. Then I decide to call to make sure it is canceled, only to get hung up on by the robot because I don't have an AT&T phone number or account number. I try to chat using the text feature where you text 'prepaid' to *******. With this I instantly get a response stating 'Sorry, this service is not available.' Literally nothing on the website worked for me in the way that it should. I never received an email with an activation code, I wasn't able to cancel the order (I requested to cancel well before it shipped), and I have not been able to speak with customer service. For such a large, successful company, their website and navigation and customer service is a joke. If AT&T wasn't a large company, I would be wondering how badly I just got scammed and would have to cancel my entire credit card! I've never used AT&T, and after this I never will.

Working with this company has been extremely frustrating. I placed my order on October 30,2023, and it still has not arrived; today is Jan 25,2024. Unfortunately, USPS lost my package. After some back and forth, providing proof from USPS, and confirming 3 times that I never received the package with Yesstyle, a re-shipment order was placed. This happened on Jan 3,2024. It is now Jan 24 and they still haven't shipped it. It took them a week because they needed to "source the product." This never made sense to me considering my original shipment was sent the next day. Also, every single product I ordered originally was in stock. On Jan 16 I finally received an updated tracking code because they successfully sourced the products; however, as of today Jan 25, the tracking status is "USPS is awaiting your item, as the merchant has received the order at 6:14 pm on January 16,2024. A delivery date will be provided when USPS receives the package; contact the shipper or shipping partner with any inquiries." This means the company is holding the package and not actually shipping it out. Working with this company has been a horrible experience at every single turn. Nothing is easy, nothing is convenient, and they continue to make false promises. Responses from them take 3-5 business days and are rarely helpful. I have spent so much of my time and energy on this- I have spent countless hours talking to either USPS trying to find the package or Yesstyle trying to get a re-shipment. It's like pulling teeth! I'm consistently lied to about the re-shipment; I don't think the company has any intention of actually sending the package back out. I've had to open about 4 customer service inquiries because responding is so difficult. So I'd recommend that people go just about anywhere else. There is no reason why my original order was shipped the very next day while this re-shipment process has taken almost a month. Save yourself some time and frustration and avoid this company. If anything goes wrong, they will not be of any help or fix anything.