I placed an order of two rugs on November 23,2022.
Rugs were supposed to arrive for Christmas. After three times postponing delivery day they arrived February 3. And, although I was charged for both rugs, only ONE was delivered. Today I called Pottery Barn and the first girl who took my call HUNG UP ON ME when I raised my voice in frustration at the lack of respect I was being treated with. I called again and thank goodness was able to present my claim and find a possible solution. I still have to wait another two months for my rug…but I do love it, so I will wait.