ILYA G.

I have reserved a car through economy bookings with Green Rent a Car in Miami, FL on June 3 2017. Upon arriving to the rental with my wife and 2 kids we had to wait 30 minutes to be attended by 1 person working at the counter. At first he will not accept my credit card insurance for collision waver, than after making a call said that it was ok, then when I said I do not want Suplemental Liability Insurance he said that he would not be able to give me the car without paying it. I know that is not a requirement for rentals. Then he suggested that I pay extra 3 dollars per day to reduce collision deductible from 5000 to 1000 that I agreed. Aside from that I purchased toll service for 9 days or rental. My rental was 144 us via Economy bookings plus 27.00us to reduce deductible plus 99.00 suplemental libability that I was blackmailed to pay. When the total came to 437.72us, I asked why and the vendor said it was taxes, retainer for any parking tickets and gas if I did not return the tank full. I asked for the bill, besides the visa slip that I was given to sign at the counter, which I was told I would receive upon inspecting and receiving the keys for the car in the garage. I returned the car with a full tank with no tickets or scratches, and to date I am still waiting for 130us that was charged and never refunded on my card. I have written to economybookings.com and to green rent a car with no response to date. DO NOT RECOMMEND IT BECAUSE NEITHER THE COMPANY OR ITS SUBCONTRACTING RENTAL AGENCIES ARE TRANSPARENT OR CLEAR ABOUT THEIR RENTAL POLICIES OR CHARGES.