Ian J.

In the process of my first order from this site and I'm already having an issue.

Paid for shipping and handling of an order of flooring material, and received notification that the product is on back order for about a month before they can even receive and then ship to me.

I called per the email's instructions to their customer service regarding this problem and I got nothing but "I'm sorry"s and "you can always cancel if you want". I don't need to be reminded I can cancel my own order that's unexpectedly back ordered for a month.

I asked for any kind of discount or price reduction even on just the shipping I'm paying for and I received a "no because COVID" kind of response.

I understand things happen, but there's got to be some acknowledgment that I'm being considerably inconvenienced, and part of being the link between manufacturer and customer is making good (where possible) when things like this happen. I am not a satisfied customer.