HonestReviews ..

Absolutely shocking for a company this size - indicating sheer incompetence at senior management level! Have tried to resolve issues by Facebook (have never received a single response), email (no response), live chat (never answer after 30 mins leading to 'chat ended') and no answer on phone having held for 30mins during non peak times. Simply does not exist. If management does not grab hold of these issues urgently another giant will fall. I will not be shopping here again it simply is not worth the hassle! Especially now that the products are made in China (say no more!) but prices have gone up. Overpriced you-know-what, totally ripping customers off and then with non-existent means of resolution/customer service. Doesn't get much worse than that, I don't think.

Received first order without issues but my god has it been hell ever since... broken mirrors taped back up and sent out as paid new (full price). Broken and faulty items. Worst of all though is the shocking customer service and blatant disrespect of paying customers and also their legal rights. Horrid horrid people and hell will have to freezer over before I give them anymore of my hard-earned money.

EDIT: Since leaving this review, Next has exacerbated the issues and is harassing me continuously with weird/random text messages and emails. It has not refunded my original order or responded to my complaint. Emailing the CEO Mr Simon Wolfson was a waste of time as the response comes from the same incompetent complaints department. I am now having to take legal and regulatory action against this company. Simply from having placed an order correctly. Shop here at your own risk!

Placed a large order, added a new shipping address which was correctly showing at start of checkout but Next system decided to randomly select another shipping address at point of taking payment. It had nothing to do with Paypal. Immediately noticed on the confirmation email and called them (the most dreadful Indian call centre - you've been warned!) and then began the circus of trying to get the order cancelled. Took up an entire afternoon not to mention the stress involved due to dreadful handling in India. The next day I received an email saying cancellation is not possible despite calling them immediately, explaining the error was on their part and with dispatch/delivery still 6 days from that point. Emailed a complaint and so far have not received a response. This company has gone completely down the pan! It has no values and clearly doesn't give two hoots about its customers. I shopped here regularly in the past but I will not be shopping here again. It's just not worth the risk in case something goes wrong! And this has been the case with last two orders.