Holly P.

This is the worst experience in my life. My return package was delivered to the warehouse in April. I've followed up multiple times via email. They always assure you to wait a couple billing cycles for the refund to process. I've been patiently waiting. Upon my last inquiry last month, customer service has opened an investigation into the status of my refund. THEY CAN'T LOCATE MY GOWN AT ALL. Please believe it: All the negative reviews are true. Now I'm out of a huge chunk of money, AND they have the dress. Avoid this place.

I ordered 5 white dresses as backups for a casual wedding ceremony. I ended up returning all of them using their shipping label, and I love that I received email confirmation every step along the way: initiating a return, the package being in transit to the Lulus warehouse, Lulus receiving the package, and Lulus processing the refund IN A TIMELY MANNER. Why can't all companies do this? I'm in Northern California not too far from them, so I'm sure proximity played a role in how quickly I was able to receive and return my items. Still, I had a great first experience with Lulus, and I'd totally return to the site. The quality of the items are pretty good, and that's fine because the price point reflects that.