My cane wasn't cut to size as ordered. When I called, she did not apologize or try to fix the cane. She said "go have it cut at the hardware store". When I left a negative review, it was never posted on the website. (Update: my second review was posted on their website.)
I picked out a wheelchair to order from them. The website said they would answer questions a customer had when ordering a chair. I sent an email with questions about sizing and measurements. They never responded. Will take my business and money elsewhere. Now that I see the other reviews, I think I got away lucky!