hieu l.

WE BOOKED A FAMILY TRIP WITH AIRFARE AND HOTEL RESORT THROUGH ORBITZ AND IT HAS BEEN A COMPLETE DISASTER. AFTER WE BOOKED WE WANTED TO MAKE CHANGES ON OUR ROOM TO UPGRADE BUT AFTER EVERYTHING WAS DONE WE NOTICE SOMETHING WASNT RIGHT ON OUR BOOKING THAT ORBITZ MADE A MISTAKE ON ORBITZ SIDE CANCELED OUR ROOMS AND FLIGHT WITHOUT OUR AUTHORIZATION. WE CALLED ORBITZ TO FIX IT AND THEY HUNG UP ON US ON A FEW ATTEMPS THAT WE SPENT ON THE PHONE WITH EACH TIME. IT SEEMS LIKE WHEN WE GET TO OUR POINT ON POINTING OUT THIER MISTAKES THEY HANG UP AND DONT CALL BACK. AFTER A FEW ATTEMPTS THEY SAID THEY WILL REBOOK OUR ROOM AT THE SAME RESORT. THEY CHARGED US AGAIN AND THEN TOLD US THEIR WILL REFUND JUST NEED TO MAKE SOME CHANGES TO FIX THE PROBLEM AND IT WAS NEVER FIXED. CALLED BACK ANOTHER DAY TO ADDRESS THE ISSUE THEY AGAIN HUNG UP THE PHONE AGAIN WHEN WE ADDRESS OUR COMPLAINT. FINALLY TALKED TO SOMEONE AND HE ASSURED US THAT HE WILL GO BACK ON THE CALL RECORDING HISTORY TO AND FIX THE ISSUSE WITHIN 24HRS AND GIVE US A CALL BACK WITHIN THAT 24HRS. WE NEVER GOT A CALL TWO DAYS AFTER WE CALLED BACK TO CONFIRM OUR BOOKING THEY SAID EVERYTHING LOOKS LIKE WHAT WE EXPECTED IT TO BE. FINDING OUT DAYS AFTER BECAUSE WE DIDNT FEEL RIGHT AND WANT TO MAKER SURE AGAIN WE CALLED AGAIN AND NOTHING WAS CHANGE AND AGAIN THE PERSON WE TALKED TO SAID SHE WILL REVIEW THE CALL AND GIVE US A CALL BACK WITHIN 24HRS. NOPE AGAIN NOTHING HAS CHANGE. CALLED TODAY TO JUST COMPLETLY CANCEL OUR WHOLE PLANNED TRIP THAT WE ARE SUPPOSE TO TAKE IN 2 DAYS. THE GUY HUNG UP ON ME WHEN I TOLD HIM THAT HE NEEDS TO REFUND OR CREDIT US ON THE AMERICAN AIRLINES WHICH WE DIDNT BOOK A ECON SEATING SAYING THEY CANT REFUND/CREDIT IT BACK WHEN WE BOOK ORGINALLY THAT WE BOOKED IT WITH THE OPTION OF REFUNABLE. WE ALSO BOOKED ONE OF THE FLIGHTS WITH DELTA WHICH THEY SAID THEY CAN REFUND/CREDIT BACK WHICH I DOUBT THEY HAVE DONE THAT AS WELL. CURRENTLY IM STILL ON HOLD WITH THEM FOR 1HR44MIN 56SEC. WE FEEL LIKE WE BEEN MISLEADED INTO A DEEPER HOLE THAT WAS CAUSE ORBITZ HIRED CALL CENTER. ORBITZ CLEARLY AND PURPOSLY FAILED TO PROVIDE ANY CUSTOMER SERIVCE AND A FALSE REPERSENTAION OF HELP ORBITZ CONSUMERS. I SPENT OVER $15K ON THIS BOOKING AND THEY WANT TO SCREW US OVER. ITS BAD ENOUGH THAT WE HAD TO CANCEL OUR ONE AND ONLY FAMILY TRIP BEFORE SUMMER ENDS. WE ARE LOST FOR WORDS TO DESCRIBE HOW WE FEEL AND OUR WHOLE EXPERIENCE.