Jules C.

I should've read all the other complaints with Consumer Affairs. I ordered an arrangement with this company to be sent to a friend for Christmas. What they sent her, contained dying flowers, no Christmas bow and no red vase as were clearly advertised and paid for. Contacted the company via phone but there is no way to speak to anyone a recorded message that hangs up on you. I sent him a complaint via their website. They contacted me telling me I could either have my friend be "available" to return the order and get a new one, or they'd give me a total refund if my friend "made herself available" to return it, or they would give me a 50% "discount" and she could keep the dying arrangement! Who does Business like that? This is pathetic! First off, my friend isn't able to "make herself available" at their convenience...nor should she have to, since it was their fault for sending her an arrangement that was not only dying, but wasn't the one that was even close to the one being ordered! Absolutely pathetic. Again my fault as I should've read the numerous and terrible complaints lodged with Consumer Affairs. Do NOT order from this company.

I am completely SHOCKED and appalled at the way this company is run. I obviously made the mistake of ordering 8 items and paying close to $300 My credit card was charged immediately, and a confirmation email was sent. The website states all in-stock items will be shipped within 4-5 business days, (all were in stock) and an email would be sent confirming that, along with tracking info. Unfortunately, none of that happened. I reached out multiple times to the phone number listed on the website, but there is no way you can get through to speak with a customer representative. They don't answer. I submitted an email and received a generic email back immediately, informing me someone would reach out. Today, I received another email that I had been refunded an amount of $42.12 however there was no explanation as to what the refund was for. The refund amount did not reflect the shipping amount, nor did the refund amount match any of the 8 items I had ordered. In the meantime, I checked with the Better Business Bureau and found multiple (like hundreds) of complaints lodged against this company that were indeed shocking, all complaints carrying the same common thread of terrible customer service, items not being delivered, shipping issues, items being left out, as well as numerous other complaints. I then did a Google search and found numerous complaints that were all similar in nature about this company. I am so disheartened, and it's my mistake for trusting that this was a good company. I am sharing this so others may know what to possibly expect...and also sharing this so that the company will know that there's multiple issues that they should probably work on and deal with before promising customers service they may not be able to provide.