Henry P.

I was in a panic looking for something that would help relieve the pain my wife was experiencing, and that was not a prescription drug. I then had my wife start using the Heal-n-Soothe and after receiving the order, and then reading the information that came with the order that it would take some time for it start working.
My wife had then ordered some Hemp Oil because she was not getting any relief form the Heal-n-Soothe yet, the Hemp Oil seem to work very fast and was satisfied using the hemp, so I then contacted The Healthy Back Institute by e-mail to return the unused portion for refund and cancel any future subscription orders on 05/27/20. I noticed that there was product return information on the back of the invoice, and then had shipped the unused bottles back to the listed Illinois address.

I had received a subscription cancellation confirmation e-mail on 06/11/20 and also my refund confirmation on the same day.

Well, wouldn't you know that it happened to be the the same day of the month which I had placed my original order(05/11/20). They had sent out another bottle in the mail a day or so after.

So here is where the communication break down started:

I had contacted them 3 times by e-mail, 2 times at thier customer service on thier web site, 2 times on the so called live chat, called thier phone number 4 times and those calls would not go through!
I just wanted to return this bottle of Heal-n-Soothe that they should have not mailed me in first place!

This company will not return any communication's once you cancel your subscription order's with them!
There is no excuse for this kind of business practice!