Hazel K.

I had purchased my previous glasses from them about 3 years ago. As my puppy had chewed the original pair, I went back to the website and purchased another pair.

Due to my impending holidays, I had spoken to their customer service staff, Ana, and asked that if the spectacles I had selected would be able to arrive within 2 weeks.

My conversation:
Hazel kumari
I need the glasses to arrive by 11 March. Is that possible?

Ana
If the purchased item is available on hand yes, you will receive it

Ana
But if not, I cannot guarantee

Ana
As the processing time is 5-11 workign dyas

Ana
Days

Hazel kumari
Can you check if the item is available on hand?

Ana
Please share the link

Hazel kumari
https://www.smartbuyglasses.com.sg/designer-eyeglasses/Prada/Prada-PR18TVF-Asian-Fit-1AB1O1-*******.html

Ana
Checking

Ana
Frames only?

Hazel kumari
Frames and prescription lenses

Ana
The item is available on hand

Ana
The processing time is 3-5 working days

On 9 March 2018, i was sent a tracking number. By 12 March, I still have not received it and Singapore is not a big island, it usually takes about a day. So I called the courier company what the hold up is, they said that the tracking number was provided because they had created a label on their website not because the spectacles were actually shipped and that they had not arranged for a pick-up on the parcel.

Went and spoke to their customer service agent, this time Meldeane, and she kept telling me to just cancel the order and they will issue a refund on my order. She kept evading all my questions, refused to provide me with a number or an address of their Singapore warehouse for me to pick up my spectacles.

I asked what the delay is, she ignored my question. I asked when they will be arranging pickup, she ignored my question. I am not sure what I can do now since i paid using a bank transfer :(