They steal your goods when they like it by claiming the items are prohibited, items are not in their prohibition list nor any of the carriers they use. Then they go an state the airlines do not allow it, why would an airline not allow it when its not a prohibited item to be shipped by Air Freight Regulations both as cargo as well as with passenger carrying aircraft. They think they know better. Even after pointing to airlines and carriers documents stating they carry these items without any issue this company robs you blind and there's no recourse. In future stay with a company from the USA, if I knew this was a Chinese company I would of stayed away
I am sorry but batteries are considered to be combustible/flammable items which are dangerous for airlines so they are unable to be shipped internationally. If you are unable to return the parcels to the senders or your customers, please arrange a domestic shipment.
Thank you for your understanding and cooperation.