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Gwen B.

  • 2 Reviews
  • 5 Helpful Votes
  • 0 Thank Yous

Experience: Hobbies & Interests, Clothing & Fashion, Business

Member since August 2020

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2 Reviews by Gwen

Wow... this used to be an outstanding company. What is happening these days?!
Yes, the customer service is still good. But why send out stale, inferior products? They used to NEVER do that. Everything was always VERY fresh. I ordered some Cinnabons ( EXPENSIVE!) for my sister. When she received them, most of them were stale and hard. This isn't the first time this has happened. I've ordered cookies, and other things for the holidays; and they didn't taste the same as in previous years. Seems like when all of these companies " merge" with others... the products become inferior. But the customer service was still the best. Wish I could say the same for everything else. Except the " Moose Munch."(It's still very good.)
I have been a customer of CafePress since the company first began. I have spent THOUSANDS of dollars over those years; and was always immensely pleased with prices, products, and customer service. In the last couple of years I noticed an increase in prices( At first I thought. OK?), but later, the products I ordered were of flimsy quality and the customer service policies had completely changed. After doing a little research on my own, as well as contacting a few friends who are Executives in this industry, I sadly found out that this company has been sold. It used to have PROMPT SERVICE, TOP NOTCH SERVICE, HIGH QUALITY PRODUCTS/ PRINTING, etc. It is not my suggestion not to buy from them. All I'm saying is it is NOT the same outstanding company it was from 1999 until it was sold. It was acquired by SNAPFISH for $25million. The company logo remained the same. Yes, they have cute, unique designs. But now, many prices are outrageous. Just be aware is all I'm saying.

Gwen Has Earned 5 Votes

Gwen B.'s review of CafePress earned 4 Very Helpful votes

Gwen B.'s review of Harry & David earned a Very Helpful vote

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