Hartwig R.

Hertz should de ASHAMED!
I planned a trip from Alabama to Texas for a family reunion. Boy am I angry and disappointed.
I found a good deal online and booked way in advance. I ordered a large SUV to travel in style and a bit luxury.
When I arrived to pick up my rental, I was told that they had no SUV I rented. They offered me a way smaller SUV interested.
I was angry and asked the lady, if she could do anything to help. She denied.
She told, I have 2 options: take the smaller SUV or cancel for a refund. Really?
I called Hertz headquarter and explained. The "gentleman" looked up the reservation and told, that I made the reservation with Priceline, and he will not help.
If I had made the reservation with Hertz directly, he could help and could make a change to another location.
Only resolution he offered: cancel this reservation and book a new one. Of course, then the booking would be almost double then I have prepaid for the large SUV.
What a disappointment.
Of course we had no other choice, we had to take the small SUV.
That this small SUV stank like hell to cigarette smoke was just the top of the iceberg.
We are renting quite often, and out next trip will be in April of 2024.
I told my wife, I will never ever rent with Hertz anymore and I will make sure, that all of my friends, etc get notice of this.
I look forward to her from Hertz for an explanation. "we are sorry" just will not do it.

Hartwig Raphael
Booking # is: K*******122