Greg S.

Had a close family member in the hospital with the likelihood of spending Christmas day in the hospital. Christmas on Monday--ordered on Thursday night for a Friday delivery and paid $3 extra for "next day" delivery. Checked on Saturday after it did not appear on the schedule. Spent 15 minutes on the phone to be told it was not delivered but they would get it done by the afternoon--let them know that it wasn't a big deal as long as they got it done before Christmas. Later that day, got an email, an email, yes, an email, stating that it would be delivered by the 26th. Ok, so you see the problem. Requested a cancellation and they followed through with the refund in 24 hours but totally ruined the opportunity and sentiment for my loved one--can't imagine a world in which I ever depend on them again.

So, I ordered on 12/11 for a basket to be delivered well before Christmas. As of 12/13, it showed processed and ready for shipping. I checked in a week later and it was still in that position. Emailed the company, no response. 24 hours later did an online cat in which the person was supposed to get back to me with the warehouse response. 24 more hours later, I got a hold of someone on the phone who told me it looks like it never shipped. Too late for Christmas now. I asked for a refund and to cancel the order but still do not have the refund on our card.