They want 15% restocking fee to return an item I purchased a week ago plus I pay for shipping. I never saw this published anywhere on their site. Although I'm unhappy to pay this I said ok, lets get this going. Customer support keeps saying they have to get this approved that I will hear back in 24 hours, that was five days ago. TigerDirect is a BOBO company, spend a few dollars more and have piece of mind, I got cheap and this is what you get. Stay away... please!