If you read all their replies to the people who complain about their scam refund they say the annual payment can be refunded for 30 days and the monthly can be canceled at any time. THAT MEANS THEY WILL NOT REFUND YOUR MONTHLY PAYMENT.
So I signup for a month to get a product they show as being in stock at a deep discount and then it turns out its out of stock and I try to get a refund 10 minutes later and they deny it. Total crap policy and the way they keep responding to everyone with this misleading "cancel at any time" crap is infuriating.
Thank you for your feedback, John. We apologize for any misunderstanding. While monthly membership fees are nonrefundable, our Member Services team is available 24/7 to help cancel your upcoming renewal at any time.