Greg L.

This is with regards to the calls that I made to your company when I wanted to book a ticket from JFK to London Heathrow. I am not a regular traveller but whenever I plan to travel I look for the cheapest options on different websites. While searching, I got the cheapest option on your website www.cheapoair.com<http://www.cheapoair.com> and I called *******050 and spoke to Samuell who said that he is from a company called Farebuzz. First of all, I don't know how that call went to that travel agency who offered me a price of $1759. 00 for a direct flight with Virgin Atlantic.

I told the guy that I could see a cheaper option online for $1459 and he replied that website fare does not include the taxes and fee. It's been more than 4 days when I spoke to him and that price is still showing as available on your website. He kept saying that price is not available. Which leaves me with a thought that either you are false advertising which is misleading, and in law amounts to a misrepresentation.

If you cannot offer a price of your own website then what is the point of keeping a website which misleads your customers. Your agents could not even speak English properly, I felt as if English was not their first language. They were rude and sounded as if they were not interested in answering the call and don't know why is some other company is answering your calls. They said their company is the Parent company and they have taken over cheapoair so it's one and the same thing. Don't care about what connection both companies have but why ripping off your customers.

I then hung up and called again and guess what the call was again answered by a FareBuzz executive Ashton sounded Indian with an English name. He took me for a roller coaster ride when he offered me a price of $1849. 00 which is even higher than what your 1st agent told me.

The 3rd time when I called I finally spoke to cheapoair agent who offered me the price which was exactly the same as your website though he also tried to fool with a higher price. But I could not trust him either because of my initial experience I had and I did not book with him either.

Let me ask bluntly, is your company trying to fool people or is it really a fraud company. This was the 1st time that I contacted cheapoair and I will never try it again and neither will I refer it to someone. Rather I will share my experience on Facebook and Twitter. Please do not take it as a threat or an act to get a compensation. I don't need any compensation and neither should you offer me that. I have already shared my opinion and experience on a couple of websites so that people are aware of how your company fools people.

I will also report the matter to the department of transport and better business bureau because either your executives are lying or your website is misleading and which needs to be reported. I have booked my ticket through Orbitz where people don't lie and at least they can speak English