Grant W.

I would like to offer feedback on our experience with HomeAway and why we feel we cannot trust it and will not book through it again or recommend it to other travelers.
Other travel sites allow an easy and honest means for reviewing a stay. HomeAway does not. It is not an easy process to find out how to review a property and if the owner is responsible for and does not supply the review link, it is impossible. This was our experience. No review link was supplied in our correspondence. The property was not as advertised. It is in need of cleaning and maintenance that could not have been rectified during our stay given the low standards, and we would have liked to have given our honest comments regarding this property to alert other travelers. Even if post communication with the owners could have resulted in compensation, it wouldn't have improved our stay. The standards and cleanliness of this property are clearly very low (I have photos) and travelers should be alerted.
Our impression of HomeAway is that it seriously lacks attention to the protection and comfort of travelers.
HomeAway Response:
We appreciate you taking the time and effort to let us know about this situation.

We sincerely appreciate you taking the time to share your experience and ideas with us. Many of the improvements to our products, policies, and processes are made in response to customer suggestions such as yours.

On the other hand, the review link is sent to the email address of the person who booked the property. As such, kindly advised to have the review sent. Also, a complaint can also be filed about this case, it will also be best if the person who booked the property can reach out to us or the owner regarding the complaint so the incident will be referenced to the correct reservation and property owners.

I would like to offer feedback on our experience with HomeAway and why we feel we cannot trust it and will not book through it again or recommend it to other travelers.
Other travel sites allow an easy and honest means for reviewing a stay. HomeAway does not. It is not an easy process to find out how to review a property and if the owner is responsible for and does not supply the review link, it is impossible. This was our experience. No review link was supplied in our correspondence. The property was not as advertised. It is in need of cleaning and maintenance that could not have been rectified during our stay given the low standards. We would have liked to have given our honest comments regarding this property to alert other travelers. Even if post communication with the owners could have resulted in compensation, it wouldn't have improved our stay. The standards and cleanliness of this property are clearly very low (I have photos) and travelers should be alerted.
Our impression of HomeAway is that it seriously lacks attention to the protection and comfort of travelers.
HomeAway Response:
We appreciate you taking the time and effort to let us know about this situation.

We sincerely appreciate you taking the time to share your experience and ideas with us. Many of the improvements to our products, policies, and processes are made in response to customer suggestions such as yours.

On the other hand, the review link is sent to the email address of the person who booked the property. As such, kindly advised to have the review sent. Also, a complaint can also be filed about this case, it will also be best if the person who booked the property can reach out to us or the owner regarding the complaint so the incident will be referenced to the correct reservation and property owners.