Grahame W.

And here goes another company outsourcing it's "customer service" to an Indian based callcentre and in doing so completely obliterating customer service.

Tip number one: employ people who can speak and understand English.

There is no tip number 2, you failed completely at tip number one.

My only hope is that AI can take over as customer service for these companies or they fold and cease to exist, having people in these roles that are unable to help in any way due to language barriers because these corporations are so concerned over their bottom line and in turn their bonuses has ruined corporate America. Fingers crossed it ruins their companies too.

Signed up with them and after doing deeper due diligence and reading actual reviews instead of the fake ones they out out decided to cancel, sent written cancellation request 16 hours after signing via docusign (well within their 48 hour cooling off period stated in the contract), sales rep Carley Fay acknowledged reciept and yet they are still sending requests for payment, outstanding balance and now a collections company (MetCredit). This is a truly terrible company. Do yourself a favour and find a company that has your best interests at heart and who wants to help your business succeed as opposed to this one that uses pressure sales tactics to force you into a 3 year contract. Anyone worthwhile in this industry has no need to tie you into such a term as if they provide the service they say they can you won't want to stop using them.