Goce R.

For a considerable period, I've been a committed user of Surfshark, enticed by a 2-year plan promising 'unlimited use.' I heavily relied on their platform for a range of services associated with multiple client websites, such as email, social networks, and Google accounts.

Regrettably, my previously positive experience took an unforeseen turn when my account was suddenly suspended, citing a supposed breach of their Terms of Service (ToS). This came as quite a shock since I have always taken care to utilize Surfshark's services in a manner consistent with their guidelines.

Adding to the frustration was the denial of a refund for the remaining duration of my subscription. Despite having a considerable length of time left on my 2-year plan, I was told I had lost my right to a refund due to this alleged ToS violation.

In search of answers, I reached out to their customer service, only to be met with a response that lacked detailed explanation or specifics about the supposed violation. This lack of clarity has left me unsure about the exact circumstances that led to my account suspension.

While I fully understand the necessity of adhering to fair usage policies, I'm compelled to stress that Surfshark needs to enhance their communication on what precisely amounts to a ToS violation. Users should be given clear rules to follow and not face sudden account suspensions without a thorough explanation.

Currently, I am waiting for a more detailed response from Surfshark and remain hopeful about resolving this issue. If you're contemplating a long-term engagement with this VPN service, I would strongly recommend a meticulous review of their ToS to prevent similar misunderstandings.

Despite the recent challenges, I still believe that Surfshark can offer a valuable service. However, they must prioritize enhancing customer communication and transparency, especially when it impacts users' access to the service and their financial commitments.

This is the message I received from them:

"Your account is blocked

Hi,

Since your account was blocked, you will not be able to use it further.

Due to violation of our ToS, you have lost your right to a refund.

However, you will not be charged again as auto-renewal has already been disabled.

You can read more about our fair usage policy here: Terms of Service

Stay cyber-safe,

The Surfshark Team"

They just stoled a domain I found. It was a great domain, and 5 minutes from the moment I found ebookgrabber.com some Tobias S Gibson registered it before me. I'm 100% positive he is an inside man at instantdomainsearch.com because there is a 1 in a million maybe a trillion chance that Toias registered that domain at that instance. I'm absolutely positive they stole it right before my eyes! Use PCNames.com instead!