Glyn E.

This business was contacted by the care team responsible for my elderly mother in law, whose full time carer had reported a failure of the domestic cold water supply.
An engineer attended the same day and replaced the ballcock in the cold water storage tank. All good. Then the invoice, with no breakdown of costs, other than specifying 2hrs labour………to change a ballcock?
Total charge, as the title says, £450.
Obviously I requested a more detailed invoice, nil response, requested again, got the original invoice again. I then raised a complaint with customer services re the invoice. Emails have subsequently been exchanged.
It was abundantly clear, from his responses, that the after sales manager, a Jake Hayley, did not read my emails.
He offered a partial refund by way of a "goodwill gesture," which has not been paid.
He then subsequently claimed the £450 cost was a fixed price charge and therefore a detailed invoice could not be provided. He included a newly made up invoice to support this claim, apparently forgetting that the original invoice was already in the email chain! The original is shown below.
It looks to me as though someone took the opportunity to grossly inflate the charge for a simple job and then when questioned, attempted to cover up after the fact.
On that basis I would suggest looking elsewhere for a plumber.

Update.
Following the review I had a request for more information from customer service……. A different representative this time. I directed her to the conversation with the first representative rather than repeat the whole saga again.
Guess what? Not a squeak in the subsequent month.

Did you place your order with Nigel O'Hara because their price was lowest?
Did they take the money from your card within 24 hours?
Were they up front with stock availability, or did you get the 3 to 5 days delivery time?
Did you place your order before reading the online reviews?
Have you had the "later this week or early next week email"?
Are you still waiting for delivery?
Have you had subsequent fobbing off emails?
Are you now regretting placing the order?
Do you feel like a muppet for being caught out like that?
Have you got as far as cancelling the order?
Have they said it would take 5 to 7 working days for the refund to be credited to your card?
Or 28 days in extremely busy periods! Remember how it took less than 24 hours to take the money from your card in the first instance.
Have you had your repeated emails responded to with stock responses which make it abundantly clear that your email has not been read at all?
Do you feel like dragging their name through all social media available to you, plus trading standards plus every review site you can access?
Are you bitter and twisted? Yup, me too!
I have never had such a shoddy service as an online shopper and therefore, based on my experience, I will never go anywhere near www.nigelohara.com again.