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If you use their website, they have a "chat now" feature. I have used it several times to ask about the ordering process. There is a live person on the chat within 20 seconds, and each person I've talked to has been very nice and informative. My order is going through quickly and they were able to check the availability of my meds before my doctor even sent in my Rx. A lot of other reviews left very bad comments about their customer service. They must not have seen the online chat option.
Tip for consumers:
Use the chat feature
Gina H.'s review of Optumrx earned 4 Very Helpful votes
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