Gillian D.

I ordered a 'new' Vax cordless vacuum cleaner 7 days ago for £79. I started to worry a couple of days later when I still hadn't received confirmation of my order.
I have emailed and left notes on their contact page every day since... Still nothing, no vacuum cleaner and no response to my emails.
OK so day 8 I had a reply where they said they'd look into it. 2 days later it arrived, to be honest after reading all the bad reviews here this was a celebration moment.
I rapidly unpacked... The main parts appeared to be new, as advertised, but the floor part had scuffs on both sides and a few hairs so was obviously not new. I was still on a high from actually getting something for my money. It was charged so I tried it out and it seems to work OK, however it ran out of charge after about 5 minutes. It was at this point that I realised there was no charger.
I messaged direct vacuums and they apologised and asked for some info. After i supplied the info I had a message to apologise and to tell me that the charger would be sent out ASAP.
Fingers crossed I may have a fully working machine soon so I've upped my rating to 3.
From that first reply, they have kept in contact perfectly.