Gerson D.

I I am writing to express my deep dissatisfaction concerning the failure to deliver my order of two Mac computers, which I had expected to receive on July 7th, 2023. I promptly completed the purchase transaction and made the requisite payment of $721, in anticipation of a prompt and safe delivery. However, this expectation was unfortunately met with sheer disappointment.

The UPS tracking number 1Z34A*******759 was provided to me for monitoring the delivery progress. According to the tracking system, the package had been marked as 'Delivered' on the specified date. Nonetheless, upon receiving this notification, I found that no such package had been delivered. Given the value and importance of the items involved, this miscommunication has caused a great deal of inconvenience and frustration on my part.

I immediately contacted OWC.com Sales Team, where I was reassured that this was a common occurrence and that the package would arrive later. Trusting their assurance, I patiently waited for the remainder of Friday, all through Saturday, and again on Monday, but the package failed to get delivered.

Upon contacting OWC.com Sales Team for the second time regarding this issue, I was informed they would attempt to resolve the problem and they were going to Contact UPS. However, to my disappointment, I was shortly met with an email stating they were unable to assist me further. This response, considering the circumstances, seemed incredibly dismissive and inadequate, failing to rectify the situation or provide any constructive solution.

The failure to deliver my purchased items and the subsequent inability to adequately assist me in the resolution of this matter is an unacceptable level of service. I am left without the products I paid for, while also dealing with the stress and inconvenience this situation has induced.

In light of these events, I request that my case be reviewed and that a suitable course of action be taken immediately. This should include conducting a thorough investigation into the whereabouts of my package and providing a detailed explanation for its disappearance.

Additionally, if the package cannot be recovered, I request a full refund of the $721 I paid for the undelivered products. Given the gravity of this situation, it is only fair that my hard-earned money be promptly returned if the purchased goods cannot be provided.

I trust that you will treat this matter with the seriousness it deserves and take the necessary steps to rectify the situation. Your immediate attention to this matter would be greatly appreciated. I look forward to a satisfactory resolution.