On October 15th 2023 I ordered a Christmas Tree stand. Within minutes I realized I did not want the item, but they have a policy that you cannot cancel an order once placed. I waited for the item to arrive and it did so I requested a return label. They state a hassle free return policy, but after several requests via email no response. They are out of Hudson Ohio so I called, but no one answers. This is the worst customer service ever and do not recommend purchasing anything from Joann stores or online. They are dishonest and deceptive.
Dear Jerry,
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La-date Customer Support