George B.

Ordered in-stock (and still in-stock as of writing this) Christmas gifts 30 days before Christmas and they have shown nothing but disregard for not only myself, but many, many others (as evidenced by all the negative posts about them this holiday). A week after ordering I was informed by them there would be some shipping delays. I waited another week before reaching out and was informed that my order would be put in a priority queue with Crunchyroll doing everything they could to ensure delivery by Dec. 23rd.
Then I heard nothing, so I reached out again and was just informed that my order would be shipped 2 day priority with no guarantee of a Christmas delivery attached. I reached back out to them once more to enquire about this and now they have gone silent. Seems that my kids will not be alone in not getting the gifts they wanted. I have canceled my membership because of this as I can not support a business that treats its customers like they mean so little to them.