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“Travelgenio booked us on a flight that departed prior to our arrival”

4/18/22

We used Travelgenio to book a British Airways flight from Seattle to Malaga; with a stop-over in Heathrow. When BA cancelled our Heathrow to Malaga flight; Travelgenio decided to re-book us on a flight that left Heathrow 5 hours PRIOR to our arrival there. And, since there is no phone number for Travelgenio; and no way to contact them directly; we had to go through BA and work through a series of difficulties to get our reservations revised.

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Travelgenio T. – Travelgenio Rep Over a year old

Hello Gene H.

We are sorry that the airline changed your flight, and we are available to you to find an alternative from among the possibilities the airline offers.

Could you please send us an e-mail to customer.service@travelgenio.com with the details of your booking so we can review your case?

Thank you, regards.