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Great selection, easy to navigate website and has always had fast shipping in the past
Prior excellent experience
Good products. So if you know exactly what you want you are ok but if you need customer support its not going to happen. Tried countless,(at least 10 times), to contact to return an item that was misrepresented on the website. I called during the designated hours as stated by their answering machine but nobody ever picked up the phone. I always recommend their products to friends BUT always remind them what happened to me that their customer service doesn't exist as it is nonexistent.
Gary S.'s review of ForDog Trainers earned 13 Very Helpful votes
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Hi Gary,
Thank you for taking time to review FDT company.
Unfortunately, I left you a couple of private messages and got no reply. I wanted to understand what time and when you called and see why your call wasn't answered by our support team.
Our support works at designated time.
Here is the schedule.
Hours of Operation for phone support (EST - Eastern Standard Time)
Mon-Thu: 9:00AM - 3:00PM
Friday: 9:00AM - 1:00PM
If you decide to share details I will be happy to solve the issue. Thank you once again!