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The web site is very customer friendly. Easy to track and see pending orders. My only complaint is with Empire Collectibles, I have many orders pending since March 31st. 2019 and I do not see any activity. I would like to know if they ship only once a month or is there something else happening.
Thank you
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Hi Gary,
Thank you for your review and for shopping on Tophatter.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments.
I definitely understand wanting what you paid for to arrive as soon as possible. Your voice is heard and we are working to improve your experience in terms of shipping times.
We are working towards improving in terms of getting items to you expeditiously. After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
Please know you are covered by Buyer Protection http://tinyurl.com/j8eo7hu against non-delivery if tracking does not update to show delivered to the address you provided at the time of payment.
Warm Regards,
Angelique