The agents do the bare minimum. As a buyer, they wouldn't answer any questions or return calls. My agent had to call numerous times and ask questions over and over again. They wouldn't even get the sellers to sign the form to decline/accept/counter offer. Potentially lost out on a great home because lack of communication. I understand that the buyer is saving in commissions but at what price? Having the home sit on the market for months and when an offer comes in they don't even care to reason or educate the seller on market trends or give them advise on next steps. Very disappointed