Gail A.

Due to my initial interactions with viagogo, I previously gave the vendor a scathing review. I had purchased concert tickets through viagogo which were described as 2 seats with an unobstructed view. When the tickets were emailed to me for downloading they turned out to be parking tickets. Because there is not customer service number on the viagogo website, I had to rely on their help center email to correspond with them. Their response was scripted and I was told repeatedly that they often did not have specific information from the sellers about seat location, but that my seats would be next to each other. After persisting and telling them that I hoped they would stand by their guarantee, they actually refunded the full purchase price including their fees as well as sending me a voucher for $79 towards the future purchase of tickets through their website. At least they did honor their guarantee, but due to the poor communication system of their help center I I spent a lot of time trying to communicate with them and endured a lot of aggravation.