Gabrielle M.

I purchased online to pick up in the store and there were two women when I got there in the shoe department. One helping a customer with shoes and the other listening to music on her earphones. YES, her headphones. They kept me waiting then the girl who wasn't helping a customer said only the manager could help and she then went in back. She did not even acknowledge my presence when I walked in. I wait even longer, she finally comes back out to help me however, I realized I made a mistake and need to exchange one of the shirts. Once again the only lady that could help was with a shoe customer, I wait another ten minutes as they BOTH disappear. The manager comes back and boldly says I can make an exchange at any register. I then ask where in the store can I get the same exact shirt I was holding in my hand. She picked up the phone to call and ask and then very hastily said where I needed to go. So I then proceed to the The Limited area of the store to exchange my shirt and find the closest register. I wait in line once again and the associate had some people waiting in front of me a bit to the side. She waved me to come forward with JUST two fingers while she was on the phone. I stood there in shock as the woman did NOT say a word OR look at me, she just used two fingers pulling forward VERY rapidly to show me to come to the counter. FINGERS over and over again. That was so disrespectful. Using her two fingers to wave with showing me to come forward and not even saying a word OR looking AT me. I am not a baby or a kid, yet a 45-year-old woman! WOW, I will never be shopping there ever again.